Training Topics include: 'Going Limbic': Recovering after psychological destabilization ('Button' un-pushing). Emotional Regulation: Self and Others. Elements in the listening process. Types of ineffective listening and reasons we don't listen well. The Active Listening Process.
Skills Development include: 1. Understanding our 'buttons' and what prevents us from really listening. 2. Self-Management strategies when dealing with those who push our 'buttons'. 3. Active Listening techniques for absorbing facts and feelings.