This course is the foundation for the Quality Certificate Program and is a prerequisite for the other courses. The course is designed for students interested in learning about some basic tools and concepts of quality. Topics include; the history and importance of quality, quality management philosophies, quality in different sectors, principles of total quality, resources, teams, process management and improvement; designing the QA system, the seven management and planning tools, quantitative measures, SPC, capability and control; inspection and test. Topics will be covered in greater depth in subsequent courses. Text extra.