OSAP FAQ's | St. Clair College

For further information & frequently asked questions, please see the Financial Aid Office website.

For specific questions, please contact the Financial Aid Office at financialaid@stclaircollege.ca or 519-972-2718.

When can I apply for OSAP for the 2020-2021 academic year?
  • The OSAP application for the 2020-2021 academic year is expected to launch May 20th.
  • Please check both the St. Clair College and OSAP websites for any updates.

Who do I contact if I need any help with my OSAP application?

Please refer to our website for any questions you may have & for contact information: https://www.stclaircollege.ca/financial-aid/osap/help


How can I reset my OSAP password if the College is closed?

Please see the self-service option available on the OSAP log-in page. If you are unable to retrieve your password electronically (by email address or by answering the challenge questions), please complete the form available from the link on the site. As per the instructions, this form, along with your supporting documentation, will have to be mailed to the address provided. If these options are not available to the student, please contact the Financial Aid Office at 519-972-2718. Please leave a message & someone will return your call.


What enhancements have been made to the Canada Student Loan & Grant Program for 20/21?

Significant one-time changes have been made to CSLP funding for the 20-21 academic year only which will benefit thousands of students in recognition that many will enter the Fall semester already in financial hardship.   The announced changes include:

  • Grants for Full-Time, Part-Time, Students with Dependents, Students with Disabilities will be doubled (note: Skills Boost Top Up Grant is not included).
  • Enhance the Canada Student Loans Program by raising the maximum weekly amount that can be provided to a student in 2020-21 from $210 to $350.
  • Broaden eligibility for student financial assistance by removing the expected student’s and spouse’s contributions in 2020-21, in recognition that many students and families will struggle to save for school this year.

For more information about CSLP: https://www.canada.ca/en/services/benefits/education/student-aid/grants-loans.html


NSLSC & OSAP Repayments

To support student loan borrowers during COVID-19, payments will be suspended without interest accruing to borrowers starting with the March 30th payment until September 30th, 2020.

* Implementation of the interest accurals for student loans will be taking place near the end of May (but will be effective as at March 30, 2020).  Students can expect to see the adjustments applied to their NSLSC.ca accounts in June.

During this deferral:

  • Payments will not be withdrawn from your account if you are on pre-authorized debit
  • If you make payments through online banking or cheque, you are not required to send in payments due during this period
  • You can still make one-time payments online if you want to repay your loan faster. Payments during this period will go entirely towards your loan principal.

Please contact the National Student Loans Student Centre for more info: www.nslsc.ca or 1-888-815-4515.

Will the deadline to submit supporting documentation and reviews be extended beyond the current 40-day deadline?

Yes, the deadline to submit documents for the 2019-20 OSAP application cycle will be extended by 20 days before your study period end date.   

[If your program ends on April 24, 2020, all supporting documentation must be submitted by April 5, 2020].


NSLSC and OSAP Loan Repayments

To support student loan borrowers during COVID-19, payments will be suspended without interest accruing to borrowers starting with the March 30th payment until September 30th, 2020.

* Implementation of the interest accurals for student loans will be taking place near the end of May (but will be effective as at March 30, 2020).  Students can expect to see the adjustments applied to their NSLSC.ca accounts in June.

During this deferral:

  • Payments will not be withdrawn from your account if you are on pre-authorized debit
  • If you make payments through online banking or cheque, you are not required to send in payments due during this period
  • You can still make one-time payments online if you want to repay your loan faster. Payments during this period will go entirely towards your loan principal.

Please contact the National Student Loans Student Centre for more info: www.nslsc.ca or 1-888-815-4515.


How can I reset my OSAP password if the College is closed?

Please see the self-service option available on the OSAP log-in page. If you are unable to retrieve your password electronically (by email address or by answering the challenge questions), please complete the form available from the link on the site. As per the instructions, this form, along with your supporting documentation, will have to be mailed to the address provided. If these options are not available to the student, please contact the Financial Aid Office at 519-972-2718. Please leave a message & someone will return your call.


When will I get my OSAP money if the Spring semester has been extended to May 19, 2020?

The Confirmation of Enrollment process remains unchanged. The Financial Aid Office will confirm your enrollment the week prior to your semester start date. You should have your OSAP funding your first week of classes.


With the recent changes due to COVID-19, my income/income sources have changed & I am making less money while in school. How can I update my application?

If your semester is done at the end of April, it is too late to update your income information.  If you are enrolled for the Spring semester, please complete the Income Update Request form (along with your supporting documentation) & email it to financialaid@stclaircollege.ca. The Income Update form can be found at this link: https://www.stclaircollege.ca/sites/default/files/inline-files/forms/2019-2020-osap-income-update-form.pdf. Students have until the end of their study period to make any changes to their income.


I have received the CERB & CESB assistance, should I update my income with OSAP?

CERB & CESB are considered income replacement programs. As a result, any CERB or CESB received during a study period will need to be reported as “other income” in Section F: Income & Assets of the 2019-2020 OSAP Application.


Are there any negative impacts on my OSAP if I withdrew from the Winter 2020 semester because of the circumstances?
  1. If you withdraw as a direct result of COVID-19*, there will be no negative impact on your application & funding.
    (* "Direct result of COVID-19" is defined as being personally ill with COVID-19, forced self-quarantine due to travel or having been in contact with someone with COVID-19, or caring for an immediate family member with COVID-19).
  2. If you withdraw due to other COVID-19 related disruptions, depending on your situation, every effort will be made to ensure that you are not penalized. The OSAP Ministry does not intend to penalize students if the College has closed, or if the student was unable to complete a lab or practicum by the end of their Winter term. Please continue to check back to this website for updates.

Are there any negative impacts on my OSAP if I elect to take a grade of AG in my classes?

You are allowed to take a grade of AG if you were passing that course as of March 13, 2020. Because you passed the course, your OSAP will not be affected.


My semester is starting and ending later than originally planned. What should I do about my OSAP?

The Financial Aid Office will start processing date changes at the beginning of May. Please continue to check your OSAP web account for updated information. If your OSAP assessment is impacted as a result of a study period change, you will be notified via your OSAP account.


I have experienced an unexpected change in my living situation. How can I update my OSAP application?

If you are in a Spring semester and your living situation has changed as a result of Covid-19, please email the Financial Aid Office and inform them of this change (financialaid@stclaircollege.ca). No changes will be made to the Winter end-term for OSAP students as their living situation should not be directly impacted.


I am a student who is receiving the BSWD, or a parent/guardian of this student, who can I talk to for information regarding online services and my OSAP application?

Please contact the Financial Aid Office via email (financialaid@stclaircollege.ca) to be directed to a Financial Aid Officer to assist you. You may also contact your counsellor from Student Services.


When can I apply for OSAP for the 2020-2021 academic year?

At this time, a specific date has not been provided.  The application is normally available mid-Spring.

Please check both the St. Clair College and OSAP websites for any updates.