Answers to Recently Asked Questions:
What is COVID-19?
According to the World Health Organization (WHO), Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe diseases. COVID-19 is the infectious disease caused by the most recently discovered coronavirus.
The situation is rapidly evolving and Public Health Ontario, along with the Ministry of Health, is closely monitoring the outbreak, conducting surveillance and appropriate laboratory testing, and providing public health and infection control guidance. (https://www.publichealthontario.ca/en/diseases-and-conditions/infectious-diseases/respiratory-diseases/novel-coronavirus)
What are the symptoms of COVID-19?
Those who are infected with COVID-19 may have little to no symptoms. The symptoms are similar to a cold or flu.
Symptoms may take up to 14 days to appear after exposure to COVID-19 (this is the longest known infectious period for this disease).
Symptoms have included:
New onset of:
- Difficulty breathing
- Pneumonia in both lungs
- Sore throat
- Difficulty swallowing
- Decrease or loss of sense of smell or taste
- Unexplained fatigue/malaise/muscle aches
- Diarrhea, abdominal pain, nausea, or vomiting
- Pink eye (conjunctivitis)
- Runny nose/sneezing, nasal congestion without other known cause
What can I do to protect myself from COVID-19?
Good hygiene remains the best defense and people are encouraged to:
- Wash your hands frequently with soap and water
- Cough or sneeze into your elbow or a tissue (throw the tissue away)
- Clean high-touch surfaces and objects often
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid shaking hands, since the virus can be spread this way.
- Stay home or in your residence room if you are experiencing flu-like symptoms.
- Call before attending the St. Clair College Health Centre to prevent unnecessary visits.
Am I required to self- isolate?
To support safety and prevent the potential spread of the Coronavirus, we are following the travel recommendations provided by the Public Health Agency of Canada. Out of the concern for the well-being of our St. Clair College community, effective immediately, we are mandating the 14-day self-isolation period to all employees who have travelled abroad, including any border crossings to Michigan, and are returning to Canada.
Upon your return, please immediately contact Public Health to report your travel and contact your immediate supervisor for further instruction. The Public Health Agency of Canada’s COVID-19 Self-Isolation Guidelines can be found at https://www.publichealthontario.ca/-/media/documents/ncov/factsheet-covid-19-how-to-self-isolate.pdf?la=en
The College strongly recommends that all travel be restricted, and we have previously suspended all College travel.
What does self-isolation mean?
- Staying at home for 14 days, not going to work, school or other public places
- Avoiding public transportation, taxis, rideshares
- Limiting contact with others as much as possible, and not have any visitors
- Asking for help if you need groceries or medication; deliveries can be left on the doorstep
- See fact sheet under Resources
What does self-monitoring mean?
- Monitor yourself for 14 days for one or more symptoms of COVID-19
- Go about your day but avoid crowded places and increase your personal space from others, whenever possible
- See fact sheet under Resources
Should I be wearing a facemask?
Yes. Staff and students are required to wear a facemask to enter the College and continue wearing it in common areas (hallways, stairs, washrooms, food services, etc), and in classrooms, labs and shops and any other area as directed by the College. There are no exceptions to this. If you cannot wear a mask for health-related reasons, a face shield is not a substitute. We ask that you call the Health and Safety office to discuss further. Please call 519-972-2727 x4556 or firstname.lastname@example.org
How should I respond to coughs/sneezes and other day-to-day occurrences in class?
No response should be needed for the odd cough or sneeze. All staff and students should be wearing a mask (unless they are medically exempt) and physically distancing. If there is persistent coughing or sneezing, the student should leave the campus and faculty will follow the established requirements for reporting a student absence.
Where should I go for reliable COVID-19 information/updates?
The following websites provide reliable, informative, and up-to-date details about COVID-19:
What actions is St. Clair College taking to address COVID-19?
The College has established a Pandemic Steering Committee, which has been planning your safe return to school. Our Facilities Department has installed signs throughout the campuses reminding staff and students to wash their hands, practice physical distancing and wear a mask. Cleaning protocols have been enhanced so that high traffic areas are wiped down and disinfected often.
Students currently on campus and those coming to campuses in the Fall will be required to complete the COVID-19 Student Training Module in order to attend classes. In line with Public Health Guidance, every student will also be screened daily for symptoms of COVID-19. Staff are also required to take mandatory COVID-19 training and complete daily health screening.
Standard Operating Procedures for COVID 19 on Campus (mySt.Clair Log-in Required)
COVID-19 Student/Staff Flow Charts
What is CERB?
Canada Emergency Response Benefit provides temporary income support to workers who have stopped working and are without employment or self-employment income for reasons related to COVID-19.
The new Canada Emergency Response Benefit is paid in blocks of four weeks in the amount of $2,000, which is equivalent to $500 per week. A maximum of 16 weeks of benefits can be paid. The benefit is available from March 15, 2020, to October 3, 2020. You can apply no later than December 2, 2020.
Who is eligible?
Any individual who is
- Residing in Canada, who are at least 15 years old;
- Who have stopped working because of COVID-19 or are eligible for Employment Insurance regular or sickness benefits:
- Who had income of at least $5,000 in 2019 or in the 12 months prior to the date of their application; and
- Who are or expect to be without employment or self-employment income for at least 14 consecutive days in the initial four-week period. For subsequent benefit periods, they expect to have no employment income.
Are international students eligible?
Workers who are not Canadian citizens or permanent residents – including temporary foreign workers and international students – may be eligible to receive the Benefit if they meet the other eligibility requirements.
When can I apply?
Starting April 6, 2020, you can apply for the Canada Emergency Response Benefit. After this date there will be a single portal to assist you with the application process.
Do I need to be laid off to receive this benefit?
No. Workers who remain attached to their company can receive the Benefit. You must have stopped working as a result of COVID-19, and be without employment income for at least 14 consecutive days within the initial four-week period.
What is the Canada Emergency Student Benefit?
The proposed Canada Emergency Student Benefit would provide support to students and new graduates who are not eligible for the Canada Emergency Response Benefit. This benefit would provide $1,250 per month for eligible students or $1,750 per month for eligible students with dependents or disabilities. The benefit would be available from May to August 2020 for Canadian students and students who are permanent residents.
What is the Canada Student Service Grant?
The new Canada Student Service Grant will help students gain valuable work experience and skills while they help their communities during the COVID 19 pandemic. For students who choose to do national service and serve their communities, the new Canada Student Service Grant will provide up to $5,000 for their education in the fall.
What support is available for International students?
Starting immediately, the federal government will remove the restriction that allows international students to work a maximum of 20 hours per week while classes are in session, provided they are working in an essential service or function, such as health care, critical infrastructure, or the supply of food or other critical goods.
What other support is available to students?
The Government of Canada will expand existing federal employment, skills development, and youth programming to create up to 116,000 jobs, placements, and other training opportunities to help students find employment and develop valuable skills this summer and over the coming months. In addition, to help students continue their studies in the fall, the government will:
- double the Canada Student Grants for all eligible full-time students to up to $6,000 and up to $3,600 for part-time students in 2020-21. The Canada Student Grants for Students with Permanent Disabilities and Students with Dependents would also be doubled.
- broaden eligibility for student financial assistance by removing the expected student’s and spouse’s contributions in 2020-21, in recognition that many students and families will struggle to save for school this year.
- enhance the Canada Student Loans Program by raising the maximum weekly amount that can be provided to a student in 2020-21 from $210 to $350.
- increase existing distinctions-based support for First Nations, Inuit, and Métis Nation students pursuing post-secondary education by providing an additional $75.2 million in 2020-21.
- extend expiring federal graduate research scholarships and postdoctoral fellowships, and supplement existing federal research grants, to support students and post-doctoral fellows, by providing $291.6 million to the federal granting councils. In addition, the government intends to enhance work opportunities for graduate students and post-doctoral fellows through the National Research Council of Canada.
I am an international student who is starting post-secondary studies this September at St. Clair College. Due to COVID-19, I have received preliminary approval (ie. Stage 1 Approval) from IRCC (Immigration, Refugees and Citizenship Canada) to begin on-line studies from my home country. What happens if I do not receive my Canadian Study Visa to travel to Canada (ie. Stage 2 Approval) after I have already commenced by studies?
In the event you do not receive Stage 2 Approval and your Canadian Study Permit is declined, St. Clair College is willing to refund or defer your full tuition payment, less the $125 application fee already paid.
I am an international student who is starting post-secondary studies this September at St. Clair College. Due to COVID-19, I have received preliminary approval (ie. Stage 1 Approval) from IRCC (Immigration, Refugees and Citizenship Canada) to begin on-line studies from my home country. As part of my required tuition fees, I have paid for health insurance that provides health coverage during the academic year. As I am in my home country, am I able to have the health insurance fee deducted from my account?
As an international student studying from your home country, you are eligible for a reduction to your health insurance fees until such time you arrive in Canada to begin your studies.
Health Insurance Fees are posted as follows:
- September to August (September Intake) = $745.00
- January to August = (January Intake) $535.00
- May to August (May Intake) = $335.00
As an international student beginning their studies in September from their home country and has received Stage 1 approval, you are eligible for a reduction in fees from $745.00 to $535.00, a difference of $210.00. The fee will be reduced to $535.00 to coincide with your anticipated planned studies in Canada beginning in January 2021. The $210.00 may be refunded to you upon request.
What Services in the Registrar’s Office are currently available?
Registrar’s Office - Updated/Available/Modified Services
How do I contact the Registrar’s Office?
The staff in the Registrar’s Office is now working remotely, please contact email@example.com for general inquires or the admissions clerk responsible for your program of study via email for a prompt reply. https://www.stclaircollege.ca/sites/default/files/inline-files/RO-Chair-Contact-Info.pdf
How do I contact the Financial Aid Office?
The staff in the Financial Aid Office is now working remotely, please contact firstname.lastname@example.org.
As a student, is there a mechanism that I can access to acquire financial assistance during these unprecedented times?
All students can inquire as to what avenues are available to them through the Financial Aid Office. The College can offer assistance through the exploration of OSAP assistance, OSAP appeals, as well as Emergency Loans and Tuition Bursaries. The Financial Aid Office may be contacted at email@example.com.
How can I access Student Services?
The student services office at Main Campus, Windsor is now open 9-5 Mon-Fri, however, most services are being provided in a virtual format. Offices in Chatham and Downtown Windsor are still closed. To make an appointment with any of our Deaf & Interpreting Services, Learning Technologist, Assistive Technologist, Tutoring, and Counselling professionals, please email firstname.lastname@example.org with your name, student number and service you would like access and one of our staff will set up a phone or video meeting with you as soon as possible.
Are Tutoring services still available?
One-on-one peer tutoring appointments are still available through video. Students can request a tutor through your Student Self Service account. You can also contact Tutoring Services by email:
Main Campus, Windsor
Downtown Campus, Windsor
Can I get an appointment with a College Counsellor?
The college is still providing supports and services to all students with disabilities, both temporary and permanent. For the most part, Counsellors will continue to meet with students over the phone or by secure video conferencing. We now have the ability to do limited face-to-face appointments at Main Campus with physical distancing and mask requirements. Please email your Counsellor to set up an appointment or email email@example.com to request a Counsellor.
Counsellors can also assist student students with adjusting to the demands of online learning by helping them with academic planning, stress management and problem solving. As always, counselling is voluntary, by appointment, easily arranged and confidential.
I need somebody to talk to. I am overwhelmed with the situation in general. Who can I talk to?
We have a Canadian Mental Health Association Mental Health Counsellor on Main Campus, Windsor, available for in-person, video or phone appointments to all registered students and staff Monday through Friday 8am-4pm. To request an appointment, please email firstname.lastname@example.org.
RealCampus provides professional support for maintaining a healthy balance between school, work, and everyday life. Confidential consultations, counselling, community referrals, resources (articles, CD’s, booklets) and online tools (blogs, podcasts, Depression and Stop Smoking Centres). Get started by calling 1-877-390-REAL (7325) or visiting www.realcampus.ca.
Good2Talk is a Post-Secondary Student Helpline - Free professional and anonymous support for students in Ontario. 24/7/365. Phone: 1-866-925-5454 or visit www.good2talk.ca.
For more local resources visit https://www.stclaircollege.ca/student-services/counselling-services
Can I still get support as a WSIB Student?
Our Student Success Officer is available for phone and video appointments to any WSIB student or Return To Work Specialists. Appointments can be made by emailing email@example.com or leaving a message at 519-972-2727 ext. 4044.
I am required to book and/or write an Admissions test at Student Services for admissions consideration. How can I do this?
All admissions tests are now conducted online for your safety. If you require an admissions test, you should have been emailed with details and instructions to the email address you provided when you applied to St. Clair College.
If you have not received an email, please contact us at EXTERNALTESTING@stclaircollege.ca to your information resent.
How do I request an official transcript?
At this time Official Transcript requests for mail and pick up are unavailable as the Registrar's Office is closed and monitoring requests remotely. Students can print Unofficial transcripts through their SIS (Self Service – Academic Records – View Unofficial Transcript). EDI Transcript requests made thru www.ontariocolleges.ca or www.ouac.on.ca for application purposes will still be processed. For more information contact firstname.lastname@example.org
*Requests related to Post Graduate Work Permit Applications cannot be made Prior to the week of May 18th, 2020.
How do I get an official transcript for my post graduate work permit?
If you require Grad Status on your transcript please note it won’t be available until the week of May 18th, 2020. Do not submit your request until you have receive an email from the Registrar’s Office stating you are a graduate or you can access your Official Graduation Letter through SIS (Self Service – Academic Records – Print Graduation Letter).
Will the college remain open?
St. Clair College remains operational and available for student support under very specific conditions. Student services such as Financial Aid, Registration, Admissions, Library, Counselling, Accessibility, Tutoring and Accommodations will continue virtually, by telephone, or by utilizing technology, and will also be provided by appointment only. Please call 519-972-2756 if you require any of these services.
The SRC Open Computer Lab, Chatham Campus Open Computer Lab and the TD Student Success Centre will remain open for students who do not have access to a computer. In an effort to practice social distancing and not overcrowd the labs, as suggested by the Government of Canada, please book an appointment for Computer Lab use by calling 519-972-2756. Students with appointments at the Main Campus, Chatham Campus or the TD Student Success Centre are to enter through the building’s Main Lobby and check-in with Security.
As a reminder, most of your instruction - classes with lectures - will take place in an on-line manner. Some programs may have some on-campus attendance for essential labs, workshops and clinics. All your courses have already been designated as being on-line, hybrid or in-person/on-campus. For specific information regarding your program, please click on your program at https://www.stclaircollege.ca/programs.
The Sportsplex is closed.
How can I access the Library?
All students and staff will be supported virtually by library services.
Is the Health Centre open?
We are open to College Employees and Enrolled Students on a limited basis through virtual phone consultations with our Registered Nurses and Nurse Practitioners.
They will be able to answer your health care questions, guide you through the healthcare system, and help you to manage your health care needs.
Please call 519-972-2727 ext 4484. Our hours of operation are 8:00 am - 4:00 pm Monday through Friday for phone consults only.
Individual appointments for health requirements related to placements are being arranged in a limited capacity. Please call the Health Centre for appointment information.
If you require assistance outside these hours please visit the Health Services website for a link to other Community Health Care Services that you can contact. If you suspect you have COVID-19 there is a link to a self-assessment on the Government of Ontario website that will provide direction based on the outcome of the assessment. Please ensure to call first prior to attending a health care facility.
Will food services remain open?
St. Clair College will be offering limited food services on campus. Our Griff's Grab-n-Go, Capri, and Booster Juice will be open limited hours for your convenience. Hours and food offerings are listed on our webpage.
Will the Residence remain open?
St. Clair Residence realizes the COVID-19 pandemic may leave students with many questions about Residence. To ensure that students in Residence have a safe living environment during the fall 2020 semester, our services have made adaptations to operations based on recommendations from Public Health.
Please reference information and frequently asked questions here http://stclairresidence.ca/covid-19-windsor/#residence-availability
Is the bookstore open?
Campuses in Windsor and Chatham will be open starting September 8 to students who are on campus. To avoid line ups, books will not be sold in the stores. Students can order books online with an option of curbside delivery at the college or direct shipping to a home address.
Windsor Main Campus:
- Hours: Mon-Fri from 9:00am to 3:00pm
- Order textbooks online at www.stclairwindsorshop.ca
- Order scrubs/uniforms by phone by calling 519-972-2722 and press 0.
- Hours: Mon-Thurs from 9:00am to 3:00pm, Fri 9:00 am to noon
- Order textbooks online at www.stclairthamesshop.ca
- Order scrubs/uniforms by phone by calling 519.354.9100 X3231 or email email@example.com