Professional Development Seminars and Workshops
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ASSERTIVENESS
CNT 578N
This workshop will enable you to become assertive and will provide you with the opportunity to practice assertive techniques that help you to maintain control, poise, and composure. Training topics will include:
  • The Values of Assertiveness
  • How To Become Assertive
  • Control Your Mind
  • Use Your Freedom To Choose
  • Tools for Developing Assertiveness
  • Assertive vs. Aggressive
  • Factors That Hold Us Back
  • Building an Assertive Person in Myself
  • Assertive Communication Techniques
  • How To Deal with Toxic People
$84.75 ($75.00 tuition + $9.75 HST)
Fall
WINDSOR 150 5470 Oct 5, Wed, 6:00P–10:00P
WINDSOR 159 4476 Oct 5, Wed, 6:00P–10:00P (Register for this section # to have your company invoiced.)
EFFECTIVE COMMUNICATION
CNT 308N
This one-day workshop will investigate communication processes and strategies for the workplace, with an opportunity to investigate proven strategies designed to improve communication processes and systems on both a personal and organizational level. Participants will also reflect on personal communication strengths and weaknesses. Topics will include:
  • Communication Theory
  • Defining Communication
  • The Communication Process
  • Communicators and Communication Systems
  • Personal Communication Systems
  • Barriers to Communication
  • Strategies for Improving Communication
  • Personal Action Plan
$169.50 ($150.00 tuition + $19.50 HST)
Winter
WINDSOR 150 2356 Feb 22, Wed, 9:00A–4:00P
WINDSOR 159 2357 Feb 22, Wed, 9:00A–4:00P (Register for this section # to have your company invoiced.)
HANDLING ANGER AND HOSTILITY
CNT 642N
This half-day workshop will examine the footings of anger and expressions of hostile behaviour and rage. Participants will learn techniques for dealing with anger and coping skills and will practice this through interactive role play. Topics will include:
  • Anger, Hostility and Rage Defined
  • Road Rage
  • Testing Your Anger Coping Skills
  • Techniques for Dealing With Your Anger
  • Techniques for Dealing With Difficult People
  • The Benefits of Dealing With Your Anger
$84.75 ($75.00 tuition + $9.75 HST)
Winter
WINDSOR 150 1728 Feb 1, Wed, 6:00P–10:00P
WINDSOR 159 1621 Feb 1, Wed, 6:00P–10:00P (Register for this section # to have your company invoiced.)
OPTIMUM SERVICE
CNT 442N
This one-day workshop is designed to introduce and reinforce the skills required by service providers to ensure effective and consistent customer service in all sectors of their organization. Topics will include:
  • Identification of the Client (Customer)
  • The Need for Effective Communication Skills
  • The Importance of Teambuilding
  • Dealing Effectively with Difficult People
  • Effective Strategies for Conflict Resolution
  • The Role of the Employee as an Individual and as Part of the Organization
$169.50 ($150.00 tuition + $19.50 HST)
Winter
WINDSOR 150 2107 Feb 8, Wed, 9:00A–4:00P
WINDSOR 159 1720 Feb 8, Wed, 9:00A–4:00P (Register for this section # to have your company invoiced.)

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Questions?
For More Information, call:
519-972-2728 or
519-972-2727 x 2728 or
Email Us.


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