Frequently Asked Questions
IT Service & St. Clair ONE

Wireless

How do I connect to St. Clair Wireless?

Student Information System

What is SIS?

  • SIS is St. Clair College's Student information system. SIS provides you with a variety of online services such as:
    • Schedules
    • Financial Information
    • Grades
    • Personal Information
    • Course selections

What is my username for SIS?

  • Your user ID is your Student ID (student number) with an uppercase W preceding the number. Example: W1234567

What is my password for SIS?

  • Your default password was emailed to you.
  • If you have changed your password and do not remember it; or the SIS login is not permitting access, please contact our IT Help Desk at 519-972-2727, ext. 2500 or itservices@stclaircollege.ca for assistance.

Where do I find my schedule?

  • Your class schedule can be found in your Student Information System (SIS). To log in please go to the SIS link at campus.stclaircollege.ca
  • Once you have successfully logged on, click on Self Service
    • Click on Enrollment
    • Click on View My Weekly Schedule

Where do I find my grades?

  • Your grades can be found in your Student Information System (SIS). To log in please go to the SIS link at campus.stclaircollege.ca
  • Once you are logged into your account click the Enrollment link
  • Once in Enrollment, click View My Grades to access your grades.

How do I update my home email?

  • Your college email can be found in your Student Information System (SIS). To log in please go to the SIS link at campus.stclaircollege.ca
  • Once you are logged into your account click on Self Service
  • Click on Campus Personal Information
  • On left side click on Student email

Where do I get my tax receipt?

  • Once you are logged into your account click on Self Service
  • Click on Campus Finances
  • Click on T2202A Tuition Receipt
    • Select your taxation year
    • Click View Tax Receipt

St. Clair ONE

What is St. Clair ONE?

  • St. Clair College's Identity Management System is branded St. Clair ONE. Launched Fall 2015, this will enable St. Clair students and staff to access email, blackboard, windows, wifi, One Card, and Office 365 with one username (your college issued email address) and password!
  • With St. Clair ONE Password Management Portal, staff and students can manage their passwords on their own, no need to call the Help Desk! Offered in the portal is change (manage) password, forgot password, passcode (code given via the helpdesk) and set up/modify personal security questions. The features of this new system will not be activated until you have setup your challenge questions by going to the St. Clair ONE Password Management Portal.

What is my username for St. Clair ONE?

  • Your username for St. Clair ONE is your St. Clair College issued email address.
  • Your username was emailed to your "home" email address.
    • Your "home" email address is the email you provided during registration / application process.
    • If you did not provide your "home" email address or it has changed, please update your information is SIS.
    • Please check your "home" email Junk folder.
  • If you do not know your college issued email, you can also log in to SIS (students only) and view your St. Clair College issued email address.

What is my password for St. Clair ONE?

  • Your initial password was emailed to your "home" email address.
    • Please check your "home" email Junk folder
  • If you have changed your password and do not remember it, please log in to St. Clair ONE and answer your challenge questions.
    • If St. Clair ONE login is not permitting access, please contact our Help Desk at 519-972-2727, ext. 2500 or itservices@stclaircollege.ca for assistance.

Blackboard

What is blackboard?

  • Blackboard is St. Clair's learning management system. Blackboard allows faculty and students to communicate and collaborate within a designated course space. Faculty can post / send messages to students using the announcement feature and email.
  • The email which will be used for communication is your St. Clair College issued email address.

What is my username for Blackboard?

  • Your username for Blackboard is your St. Clair College issued email address.

What is my password for Blackboard?

  • Your password for Blackboard is your St. Clair ONE password.

St. Clair College email

What is my username for college email?

  • Your username for College email is your St. Clair College issued email address.

What is my password for email?

  • Your password for College email is your St. Clair ONE password.

What is St. Clair Connect?

  • St. Clair Connect is St. Clair College's student email domain.

Where do I go to access my college email?

Office 365

What is Office 365?

  • Office 365 allows you to install most of the MS Office tools that you use at the college on up to 5 personal devices. This plan also includes OneDrive storage.
  • For Staff and Students please visit: https://portal.office.com

St. Clair OneCard

What is OneCard?

  • OneCard is essential to campus life at St. Clair College. Currently your OneCard is St. Clair College's official identification card (student card), library card and print card.
  • For more information, please visit: http://www.stclaircollege.ca/onecard/

How do I access OneCard?

  • Please follow the detailed instructions which can be found at http://myphoto.stclaircollege.ca/instructions.aspx
  • To upload your photo - you will use your college email as your login ID and your St. Clair ONE password. (same password you use for email, blackboard, office365 and campus computers)

Commonly Asked Questions

I forgot my username?

  • Which system did you forget your username for?
    • SIS (formally known as self service) will be your student number ("W" plus your student number).
      • If you do not know your student number please visit or call the Registrar's Office and they will be happy to assist you. Proper ID is required.
    • St. Clair ONE (LMS - blackboard, campus computer access, email, wifi, OneCard, Office 365)
      • This will be your college assigned email address.
      • If you do not know your college assigned email address you can look it up in the SIS system or call the IT HelpDesk at 519-972-2727 extension 2500 or email itservices@stclaircollege.ca and we will be happy to assist. Proper ID is required.

I forgot my password, what do I do?

  • Which system did you forget your password for?
    • SIS (formally known as the Self Service)
      • Please call the IT helpdesk at extension 2500 or email us at itservices@stclaircollege.ca and we will be happy to assist you. Proper identification is required.
    • St. Clair ONE (LMS - blackboard, Computer access, email, OneCard, Office 365)
      • Please log in to the Password Management portal and answer your challenge questions (choose forgot password) at https://myone.stclaircollege.ca/pmuser
      • If you do not recall your challenge question answers or you have not set up your challenge questions please call the IT helpdesk at 519-972-2727 extension 2500 or email us at itservices@stclaircollege.ca and we will be happy to assist. Proper ID is required.

My name is spelled incorrectly - how do I fix it?

  • You will need to go to the Registrar's office to have them make the change in the student information system.
  • Proper ID is required.
  • Once it is updated by the Registrar's office, the IT systems will be updated - please allow 24 to 48 hours for changes to be in effect.
St. Clair One Password Management Portal

Student Information System

Blackboard Login

Office 365 OneDrive


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