For more information on these workshops, please call 519-972-2727, ext. 5241



CNT 578N-150
This workshop will enable you to become assertive and will provide you with the opportunity to practice assertive techniques that help you to maintain control, poise, and composure. Training topics will include:

• The Values of Assertiveness
• How To Become Assertive
• Control Your Mind
• Use Your Freedom To Choose
• Tools for Developing Assertiveness
• Assertive vs. Aggressive
• Factors That Hold Us Back
• Building an Assertive Person in Myself
• Assertive Communication Techniques
• How To Deal with Toxic People

Fee: $75.00 + $9.75 HST
SPRING
WINDSOR Wednesday, May 2, 6:00P-10:00P

CNT 573N-150

Having insight into the cultural dynamics of a country or region can be very helpful to understand why people act the way they do, and the appropriate way to act while in that country. This one-day workshop is intended to be an introduction and overview and appreciation and respect for regional, country, and cultural differences – known as cultural diversity and intelligence. Cultural Intelligence or CQ is a theory within management and organizational psychology, positing that understanding the impact of an individual's cultural background on their behaviour is essential for effective business, and measuring an individual's ability to engage successfully in any environment or social setting. Topics will include:

• What's Your CQ?
• The Geert Hofstede Analysis Tool
• China: Appearance, Behaviour, Communications
• India: Appearance, Behaviour, Communications
• Japan: Appearance, Behaviour, Communications
• The Middle East: Appearance, Behaviour, Communications
• United Arab Emirates: Appearance, Behaviour, Communications
• South Korea: Appearance, Behaviour, Communications
• Mexico: Appearance, Behaviour, Communications
• Character, Sensitivity and Diplomacy will Speak Volumes about You.

Fee: $150.00 +$16.90 HST
SPRING
WINDSOR May 9, Wednesday, 9:00A-4:00P

CNT 308N-150
This one-day workshop will investigate communication processes and strategies for the workplace, with an opportunity to investigate proven strategies designed to improve communication processes and systems on both a personal and organizational level. Participants will also reflect on personal communication strengths and weaknesses. Topics will include:

• Communication Theory
• Defining Communication
• The Communication Process
• Communicators and Communication Systems
• Personal Communication Systems
• Barriers to Communication
• Strategies for Improving Communication
• Personal Action Plan

Total Fee: $150.00 + $7.00 hst
SPRING
WINDSOR June 6, Wednesday, 9:00A-4:00P

CNT 577N-150
It is inevitable to go through life or work without problems: we are all faced with them! Solving them effectively and efficiently is an essential skill. This one-day workshop will focus on fact-finding techniques and problem-solving methodology. Topics will include:

• Five Types of Thinking
• Six Steps in the Problem Solving Approach
• Six Fact Finding Techniques
• Planning and Opportunity Seeking - Proactive Ways of Problem Solving
• Practice Through: discussions, role playing and group activities.

Total Fee: Fee: $150.00 + $16.90 HST
SPRING
WINDSOR June 13, Wednesday, 9:00A-4:00P

CNT 589N-150
This 12-hour course is designed for non-financial employees to understand the language and concepts of financial and management accounting as well as its application in everyday practice. It will help you to develop better financial communication skills and will help you to evaluate and interpret the usefulness of different cost systems by analyzing their practical applications as well as their motivational aspects. Topics will include:

• Introduction to the Financial Benefits of Supply Chain Management
• Basic Financial Statements and Budgets
• Depreciation, Inventory Valuation and Cash Flow
• Return on Investments, Return on Assets Employed
• Make vs. Buy Decision
• Financial Analysis of Projects and Investments
• Breakeven Analysis
• Capacity Related Costs

Total Fee: $200 + $26 HST
SPRING
WINDSOR June 19 & 21; Tue & Thu; 9:00A-4:30P

CNT 588N-150
Our one-day Workplace Correspondence workshop is designed for those who wish to create more professional, effective written communications and for those who wish to increase productivity and improve the impact of their writing on clients and coworkers. Topics will include:

• Audience / Purpose Analysis
• Writing Efficiently
• Workplace Correspondence
• Organizing for Readers
• Painless Grammar

Fee: $150.00 + $16.90 HST
SPRING
WINDSOR May 16, Wednesday; 9:00A-4:00P